Helpdesk
fixing IT problems quickly and effectively
A key part of our Managed Computing service, our helpdesk is also available as a standalone service. Call us on 0845 870 6952 to find out more.
Even in the best systems, a PC can go down or a whole system crash. Life grinds to a halt - it's frustrating, stressful and costly. That's why you need a guaranteed response and a rapid solution from a real human being.
human helpdesk at hand
We have one of the most sophisticated helpdesk solutions in the world, backed up by the records of our monitoring systems. We can fix over 90% of problems remotely, without the delays of on-site visits.
In the rare instance that we cannot fix the issue remotely, we will be onsite as soon as possible
Our core Managed Computing service includes call-outs for no extra charge.
professional systems
Our IT support service includes -
dedicated contacts for each customer, to ensure personal contact, local knowledge and the ability to respond quickly at all times
a priority system so that urgent cases get instant attention
an online case-logging system that you can access so you can monitor the progress of your cases and update them:
what support doesn't cover
Sadly we have to set limits under a fixed-price service but we've tried to keep them to a minimum. These are the ones that are too open-ended or outside our control to cover:
- Hardware, software and services that we don't supply, though we can include many items by prior agreement.
- Installing new equipment (minor items are covered at our discretion)
Tuition
- Gross negligence and force majeure.
Call 0845 070 6952 for a quote or email sales@out4orceIT.co.uk
